Privacy Policy
Enlightening Life OmniMedia, Inc. offers this privacy statement as evidence of our firm commitment to customer privacy. Through our online newsletter we ask users for their contact information, such as name and email address. This information is used to send email newsletters and special offers or communication that we from time to time will distribute to our user base. This information is never shared with or divulged to third parties.

Through our shopping cart system, users give their contact information, such as name and mailing address, and financial information, such as account or credit card numbers. This information is maintained in secure, redundant and protected systems monitored by our shopping cart provider. We do not maintain any of this information in-house.

Opting out
Our mailing list is achieved through opt-in only practices, this means that users must provide their name and email address by entering it into specified places on our website(s). We do not harvest or collect email addresses from other sources and the only way to be on one of our mailing lists is to have manually entered an email address in our sign-up boxes.

All of our newsletters and mailings have an ‘opt-out’ link as part of the mailing. The user can automatically opt out of receiving further communications from us. Or they can email us at to be removed from our mailing list.


Refund Policy

Please read this policy carefully as it governs how Enlightening Life OmniMedia, Inc., addresses the issue of product returns, refunds and credit card chargebacks.

Product Returns
Returns of any product are accepted only if the product is defective in some way. Each product shipped is inspected and warranted to be free from defects. In the event a product is defective, which is determined to be:

CDs and digital products in hard copy format (not MP3 or downloads) product does not play, is blank or is damaged in shipment and rendered unplayable. Upon your emailed or written request, a new product will be shipped to you using our standard mailing processes (US first class domestic and international priority mail). We will only ship one replacement product. If this still does not meet your satisfaction then your money will be refunded, less a 10% processing fee.

Digital products, which includes MP3 downloads and e-books, are not eligible for a refund under any circumstances. Replacement will be considered on a case-by-case basis. If you are unable to download your product please consult with a computer professional or our shopping cart provider, 1 Shopping cart at www.1shoppingcart.com or Paypal help at www.paypal.com. We do not offer technical support for download products.

Refunds
Refunds are provided as requested and are processed within 2 to 3 business days of your request. The following policies govern refunds by product or service type:

Consultations: Refunds for services such as consultations are not provided under any circumstances. There are no exceptions to this policy.

Coaching packages: Refunds for 4 session coaching packages are pro-rated as follows:
	If you wish to discontinue your 4 session coaching program and have completed one session, the then-current cost of a 1 hour consultation will be deducted from your refund.
	If you have completed two sessions, the then-current cost of two 1-hour consultations will be deducted from your refund.
	If you have completed three or more sessions of a 4 session coaching package, no refund will be provided.

Teleseminars: Refunds for teleseminars are not provided under any circumstances. Calls are recorded and those are available to all purchasers. If you do not download the recording prior to its expiration, which is clearly stated in the teleclass and its accompanying materials, you may request that the file be sent to you electronically or in hard copy at an additional charge. You should send all such requests to .

Chargebacks

The charge that will appear on your credit card statement will be made to Enlightening Life OmniMedia, Inc.. If you place a chargeback with your credit card company (on purpose or by mistake) for any order including recurring orders that you placed and received, there will be a $75.00 research fee charged to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase. NO EXCEPTIONS! - If you do not remember making the purchase - call the number on your statement next to the charge BEFORE calling your bank or submit a support request at

Enlightening Life OmniMedia, Inc. LLC does not tolerate credit card fraud, and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues.

Enlightening Life OmniMedia, Inc. considers credit card chargebacks to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase. All frivolous chargebacks not only cost our employees time away from our usual and customary matters of conducting normal business, but cost us money, therefore:

You, the buyer authorize us to charge the amount of your purchase to your credit card. If this charge is rejected, Enlightening Life OmniMedia, Inc. will pursue legal action to recoup losses for our time associated with responding to the charge back in addition to any other fees explained above. You agree to reimburse us or any representative we may appoint for any legal expenses your actions may make us incur. We take fraud seriously. If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. The waiver of a breach hereunder does not waive any other or subsequent breach.

In the event that you win the charge back with your credit card company, and have not submitted a ticket to our support site prior to issuing a chargeback, Enlightening Life OmniMedia, Inc. will attempt to recover a research fee plus additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years.

Note: The customer must attempt to contact us via email or any existing ticket system before attempting a chargeback. THERE ARE NO EXCEPTIONS TO THIS POLICY!


Contact
Any questions about our privacy statement, mailing practices, refunds, returns, chargebacks or interactions with this website should be directed to us at or in writing and mailed to our office address:
Enlightening Life OmniMedia, Inc.
PO Box 707676
Lee’s Summit, MO 64064